Returns, exchanges
and the fine print.

Last updated: October 2026

Personalized, customized and decorated merchandise

All personalized, customized, decorated and made-to-order merchandise — including embroidered, DTG-printed, DTF-transferred, screen-printed and otherwise decorated items — is final sale. These items are nonrefundable and nonexchangeable unless there is a verified manufacturing defect or production error attributable to LGP.

Customer ordering mistakes — including incorrect size, color, decoration placement, name spellings, numbers or other customization selections — do not qualify for refunds or exchanges. Customers are responsible for reviewing product descriptions, size charts and order details before completing a purchase.

Size charts are provided to assist with size selection. An incorrect sizing choice is not a manufacturing defect and is not eligible for return or exchange.

For orders that include artwork or custom text, customers must review and approve the digital proof we send before production begins. An approved proof reflects the design, placement, colors and spelling that will go into production.

Blank merchandise

Blank items that have not been worn, washed, altered or decorated may be returned within 14 days of receipt, in their original packaging and in new condition. Items with noticeable wear or missing packaging cannot be returned. No returns will be accepted after 30 days of receipt.

Returns for refund or exchange on blank items must be initiated within the 14-day window.

Defects and production errors

If you believe your order has a manufacturing defect or a production error on our end, email orders@lgphub.com within 14 days of receipt. Include your order number, a description of the issue, and clear photos of the affected items. LGP will evaluate the reported defect or error and determine an appropriate correction, replacement, refund or other remedy consistent with applicable law.

Return process (blank items)

1. Email orders@lgphub.com and request an RMA (Return Merchandise Authorization) number. Include your purchase date, the items you want to return, and the reason.
2. Write the RMA number in a conspicuous place on the outside of the return parcel.
3. Ship the return, prepaid, to the address below. LGP does not reimburse return shipping charges.

Your legal rights

Nothing in this policy limits any nonwaivable rights you may have under applicable consumer protection law.

Questions

If you have questions about this policy or about a specific order, contact orders@lgphub.com or call us at 404-965-5729.